The service industry faces high levels of turnover due to the nature of the work. For example, while the average U.S. turnover rate is about 18%, in the service, maintenance, and manufacturing industries, employee turnover is 62%! If you’re a manager or human resources professional in the service industry, chances are you already understand how

Finding someone with the perfect mix of experience, knowledge, and skills is tough in today’s ever-changing work environment. Utilizing assessments during the recruitment process is an effective way to identify top candidates that have what it takes to succeed within your organization.   Assessments help employers pinpoint key skills, and provide valuable insight into an